How to Choose a Reliable Cleaning Service: 5 Key Questions to Ask
- Patrick Conlon
- Apr 22
- 3 min read
Finding the right cleaning service can feel overwhelming, especially with so many options available. Whether you’re looking for a one-time deep clean or ongoing maintenance, the cleaning company you choose will impact your home or business’s cleanliness, health, and overall comfort. In this guide, we’ll walk you through five key questions to ask before hiring a cleaning service, ensuring you make an informed decision.
At Squeaky’s Cleaning Services, we’ve been providing top-tier cleaning solutions for over 15 years, specializing in residential, commercial, and Airbnb properties. If you’re in Charlotte, NC, or surrounding areas, this guide is tailored to help you select a reliable partner for your cleaning needs.
1. What Services Do They Offer?
Not all cleaning companies are created equal. Some specialize in residential cleaning, while others focus on commercial spaces or niche services like post-construction cleaning. Before hiring, ensure the company offers the specific services you need.
Key Services to Look For:
Residential Cleaning: Regular, deep, move-in/move-out cleaning.
Commercial Cleaning: Offices, retail spaces, and common areas.
Specialized Services: Airbnb cleaning, post-construction cleaning, and power washing.
Example: At Squeaky’s Cleaning Services, we offer customizable cleaning plans (weekly, bi-weekly, or monthly) and eco-friendly solutions to suit every client’s needs.
For more information on our offerings, check out our Residential Cleaning Services page.
Pro Tip: Ask about add-ons like power washing or mineral deposit removal to avoid surprises.
2. Are They Insured and Certified?
Trusting someone with your property means ensuring they’re properly insured and trained. A reliable cleaning service will carry liability insurance to protect against damages and have trained professionals who know how to handle different cleaning challenges.
Why It Matters:
Insurance protects your property from accidental damage.
Certification ensures cleaners are trained in safety protocols and effective cleaning techniques.
Squeaky’s Assurance: We carry a $2M insurance policy, giving our clients peace of mind.
3. What Is Their Reputation?
A company’s reputation speaks volumes about its reliability and quality of service. Look for customer reviews, testimonials, and ratings online. Don’t hesitate to ask for references.
Where to Check:
Google Reviews: Look for detailed feedback from past clients.
Social Media: Platforms like Facebook often showcase customer interactions.
Word-of-Mouth: Ask friends or neighbors for recommendations.
Real Feedback: One of our clients recently shared, “Squeaky’s team transformed my Airbnb into a spotless haven, earning me a 5-star review from my guests!”
See how our Airbnb Cleaning Services can help you achieve the same results.
4. Do They Use Eco-Friendly Products?
In today’s world, eco-friendly cleaning isn’t just a preference—it’s a necessity. Harsh chemicals can harm your family, pets, and the environment. A reliable cleaning service should prioritize natural, safe cleaning solutions.
Benefits of Eco-Friendly Cleaning:
Safer for children and pets.
Reduces allergens and improves indoor air quality.
Minimizes environmental impact.
Our Commitment: At Squeaky’s, we use natural products like vinegar and baking soda, ensuring a safe and healthy environment for your family.
Learn more about why eco-friendly cleaning matters on the EPA’s Guide to Safe Cleaning Products.
5. How Transparent Are Their Pricing and Policies?
Clear communication about pricing and policies is a hallmark of a trustworthy cleaning service. Avoid companies that provide vague estimates or fail to outline what’s included in their services.
What to Ask:
Is the pricing hourly or flat-rate?
Are there additional charges for specific services?
What is their cancellation or rescheduling policy?
Transparent Pricing: Squeaky’s Cleaning Services offers upfront pricing starting at $125, with no hidden fees. For example, our Power Washing Services ranging from $175-$750 depending on the size and scope of the project.
Why Choose Squeaky’s Cleaning Services?
Customizable Plans: Weekly, bi-weekly, or monthly options tailored to your needs.
Eco-Friendly Solutions: Safe for your family, pets, and the planet.
Professional Expertise: Over 15 years of experience serving Charlotte, NC, and beyond.
Customer Satisfaction Guarantee: We’re not happy until you are.
Bonus Tips for Hiring a Cleaning Service
Ask for a Walkthrough: A reliable company will assess your property before providing a quote.
Check Their Availability: Ensure their schedule aligns with yours.
Look for a Satisfaction Guarantee: Companies like Squeaky’s will return to address any missed spots.
Choosing the right cleaning service doesn’t have to be stressful. By asking these five key questions, you can ensure you’re hiring a reliable and professional company that meets your needs. Whether you’re in need of a deep clean, Airbnb turnover service, or regular maintenance, Squeaky’s Cleaning Services is here to help.
Ready for a cleaner, healthier home? Contact us today at 704-252-5022 or visit our website at www.squeakyscleaningservices.com for a free estimate!
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